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Need Answers? We have listed the most common
questions and their answers below for your convenience.
(Click on
the question):
What is
ScriptSave?
ScriptSave is a discount drug card, which is an additional
free benefit with the Medical Income plan. The ScriptSave card
allows a discount of from 15% to 50% on drug purchases. The size
of the discount depends on whether the drug is a generic or name
brand drug. Generally, the more expensive the drug, the larger
the discount, with the average discount being around 22%.
Your ScriptSave card will be mailed to you separately, after
you receive your Medical Income plan information.
What are
"pre-existing medical conditions", and are they covered under
the Medical Income plan?
A pre-existing medical conditions is an illness or injury for
which the Insured person has sought medical treatment within the
past 12 months prior to the effective date of coverage. They are
covered under the Medical Income plan after the Insured has been
on the plan for 12 months.
How are Medical
Income claims paid? What do I do?
Medical Income claims are paid directly to the Insured,
unless the Insured assigns the claims to the doctor or hospital
at check-in time.
If you assign the claim to the hospital (this is usually done
at admission time), the hospital will fill out and send in the
claim form. If you do not assign the claim to the hospital, you
must fill out the 'Insureds' portion of the claim form and
attach all appropriate medical bills (itemized), and send the
form and bills to Universal Trucking Benefits Association (at
the address listed below).
How are
Disability claims paid? What do I do?
You must fill out the Disability Claim form, then have your
Doctor fill out their portion of the form. Don't worry about the
'Employer's Statement'. You must then send the ORIGINAL copy to
Universal Trucking Benefits Association (at the address listed
below). No faxes can be accepted.
Send to:
Universal Trucking Benefits
Association
230 Greencastle Rd., Suite A
Tyrone, GA 30290
How do I submit
a claim?
You need to fill out a claim form, which you received in the
package which was mailed to you (additional forms may be gotten
from the Universal Trucking Benefits Association). Make sure
your Doctor fills in any required information, as well. You need
to attach all pertinent medical bills, receipts, and
documentation, and mail them to:
Universal
Trucking Benefits Association
230 Greencastle Rd
Tyrone, GA 30290
How can I speed
up the payment of my claim?
You can insure that your claim is paid as soon as possible by
properly filling out the required claim paperwork and submitting
it, along with the associated medical
bills/receipts/documentation, etc., to the Universal Trucking
Benefits Association at the above address. Any missing or
incorrect information will only delay your payment, since we
need to resolve the problems before the claim is paid.
How can I make
changes to my policy, such as adding or removing dependents?
You must contact the Universal Trucking Benefits Association
(follow the 'Contact Us' link, above), by phone, e-mail, fax, or
regular mail.
I called
the insurance company regarding a billing
question I had, but they couldn't help me. What's Up?
The carriers who underwrite the insurance policies are not
familiar with the billing procedures set up for the Universal
Trucking Benefits Association. We handle deductions, billing,
and customer support for the employees and individual
contractors, and act as a 'middleman' to the carriers.
If you have any questions or problem with your billing,
please call the Universal Trucking Benefits Association - DO
NOT contact the carriers directly. We will work with them on
your behalf to resolve any problems.
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